I’ve been doing this for a while and I recognize and appreciate immensely, a veteran professional who knows his trade, his shop, his profession, his crew, and who brings to the job, and to my assistance, his years of expertise and judgment. Thanks for your help and I look forward to the next one.
Chad Hooker, Hooker Property Services
I was delighted and even astonished with the punctuality and high quality of work.
Jennifer Maierhofer, Hillsdale
You can be very proud of your fine reputation as well as your people, who make your company what it is.
Joseph W. Cotchett, Burlingame
I know a good job when I see one and the furnace installation you have just done for me is excellent.
George H. Gallaway, Hillsborough
Rest assured that we will recommend you to all of our neighbors and friends.
Deborah DeFilippo, Portola Valley
Now that our new roof has successfully weathered the first big storm of the year, I want to take a moment to thank you and your crew for your fine workmanship.
It was obvious to me that the team you put together, headed by Sergio, was not only professional, but most importantly the members took pride in themselves and their work. In spite of the heat and the heavy labor, they were always polite, courteous, and seemed to enjoy themselves at all times. I’m sure this positive attitude and camaraderie contributed to their productivity.
In conclusion I want to thank you, Sergio, and the crew for a job well done.
Edwin (Bud) Bauer, Hillsborough
Now that our re-roofing project is completed, I want to take this opportunity to once again congratulate you on the quality of the people who work for you. In particular, I want to commend Moisés Cisneros for his excellent performance.
From my first meeting with Moisés earlier this year, until the completion of the job, he stayed involved, made himself available as a resource in any way possible, and constantly worked on making sure I was a satisfied customer. He interfaced regularly with Craig Overton, was up on my roof frequently during the construction to see how things were going, and quickly responded with estimates for add-ons to the job, for example all new skylights and new siding on one wall of the house that had experienced a weather-related problem.
As the job expanded, he was there behind the scenes making sure that all of the necessary materials (especially the skylights) were ordered and made quickly available to Craig and his crew. He also took the time to contact me regularly so that I would not have any surprises and would know exactly how things were progressing.
You are to be congratulated for having Moisés on your front line with customers. He is an outstanding employee, someone your organization should be proud to have. To me, Moisés is the best: sales, marketing and customer service rolled into one.
Janice W. Aldag, Portola Valley
A few months ago, after signing a contract to reroof our home in Portola Valley, I sent you a letter saying, We now readily place our confidence in your team, from the efficient, charming person who answers the phone, to the conscientious, professional and polite estimator, and to the team of roofers who are to work on our home. Now that the project is done and we have our new roof, I am happy to report that our confidence in Izmirian Roofing was justified.
In particular, I want to commend the work of Craig Overton and his talented team of roofing professionals. Craig provided outstanding leadership of his men, as well as did everything he could to make me a satisfied customer. He paid close attention to the details and took enormous pride in his work and the work of his team. My impression was that he wanted everything right!
Craig also regularly discussed with me all aspects of the job’s progress and made suggestions on things for me to consider once the job got started. For example, his suggestion to have all new skylights was a valid one and much appreciated. His suggestion that Izmirian Roofing could also take care of my leaking siding was wonderful, because I had been struggling as to which contractor I could trust to do the job and do it right. I am delighted that this add-on was done, too.
The spirit on the project was great and everyone worked hard. It is obvious that your organization knows how to hire and keep good people.
By the way, enclosed are some photographs I took of the job while it was in progress. You may keep these. Please share them with Craig, Rafael, Jose, both Miguels, Darrel and John. I think they will enjoy seeing them.
Janice W. Aldag, Portola Valley
I am very happy and pleased with this whole installation. Your people and you have performed this installation most satisfyingly. I look forward to future business.
Robert Walters, Redwood City
Just to let you know how pleased we are with our new roof, and how many compliments we have received already. However, not only that, but I also appreciate hugely the courtesy and industry of your crew: how hard they worked, how pleasant they were (even on the hottest days), and how clean they left our premises at the end of each day. Craig is to be congratulated in particular, but each of the workers contributed.
I have already recommended your company to one of my colleagues, and you are welcome to use us for references for the future.
My grandparents would be very pleased! (Not to mention my cousin Richard)
Thanks again to everyone.
John Merill Dorman MD
Our wedding guests were comfortable and admiring. What a superior crew/team and foreman. They set a new standard of excellence among all our contractors.
Thank you to each and every one.
I want to thank you for responding so quickly to our roof problem at Commercial Street in Palo Alto.
We now have a happy tenant, once again, thanks to you and your good people.
We were surprised and delighted at your immediate response to our plea to replace our old furnace that quit on the coldest day of the year. Our home has become much more comfortable with the two-stage furnace and up-to-date thermostat than it ever was with the original contractor’s special. I particularly appreciate that you listened to my concern for a quiet system and specified the right furnace to meet my requirement.
My husband was impressed with the quickness, efficiency, and neatness of your installation team. Not a nick in the woodwork removing the old furnace; not a scrap to pick up after they finished. A quality job, for sure. He also appreciated the amount of time they spent testing and tuning the installation, so that it performed perfectly before they left.
We expect to get many years of comfort and quiet from the furnace you installed, but you can be sure we will recommend you to our neighbors and friends.
Linda Rowe, Half Moon Bay
Your crew were delightful to work with, professional, courteous, friendly, and very helpful.
Thank you so much,
This is just a quick note to thank you and your wonderful crew for the fantastic job you all have done in getting our house into the 21st century. The heating system you designed is absolutely terrific and does make the house so much more comfortable! Nick did a superb job of installation and was a real pleasure to have around. He certainly deserves extra kudos and congrats for his fine work and the gracious way in which he dealt with all 3 of our dogs, who constantly wanted to help him do his work. The new roof is beautiful and I really appreciate all the hard work that your crew put in to try to get the job completed in a timely fashion. Sergio and Arthur were very thorough in their explanations and industrious in their work. I know your crews worked really hard on this roof and I can’t thank them all enough. Please let them all know I’ll be thinking of them every time it rains and the wind blows, and I’m secure in the knowledge that we’ll all stay dry indoors. Please also let Nick and his co-workers know we think of them often as we enjoy the comfort in all the rooms of our small house, and even as I do laundry without having to open the garage door! It has been a real pleasure working with you, Luther, and with all your staff and crews! I will spread the good word!
Rochelle Cabot and Richard Baker, San Bruno
Not only am I pleased with my beautiful new roof, but I am extremely impressed by the service form Izmirian in every respect! As the superintendent, you seem to be on-the-job 24/7, and I appreciated all of the weather updates you continued to give me over that three-week period of rain. The workers were also wonderful – incredibly punctual and so hard-working. At the end of every day, they left my property in immaculate condition – much neater than my gardener’s do! It was also nice to have people start such a big job and keep on it until completion, without disappearing to “moonlight” on some project. Furthermore, the duration of the work took exactly the amount of days which you estimated. My late husband knew the senior Mr. Izmirian, and I’m sure both gentlemen would be pleased that your company continues to honor its long-time reputation of quality and excellent service. When the next deluge arrives, it will be a pleasure to hear the rain on the roof and not on the carpet in the bedroom! Thanks again.
Lee Kavanaugh, Hillsborough